To facilitate cross-country learning, the World Health Organization (WHO) Health Services Learning Hub (HLH) has embarked on a global initiative to collect, document, and share country experiences on the development, validation and use of quality of care (QoC) indicators that respond to the country context. Each country experience will inform a “learning brief” that will be published on the HLH web site.
The learning briefs aim to support and inspire efforts to strengthen QoC measurement across countries. This is particularly important in contexts where developing and using fit-for-purpose QoC indicators remains a challenge. The indicator development process often requires balancing demands for assessing different aspects of QoC with the necessary technical rigor and feasibility of measurement of the chosen indicators in local health systems. The objective is to avoid indicators that may be poorly defined, overly complex, or misaligned with QoC priorities and programmatic frameworks. Other potential issues are indicators that are impractical for routine use due to reliance on specialized data sources, excessive reporting burdens on health workers, or the absence of necessary data in routine information systems. These challenges often create gaps between what is measured and what should be measured to guide quality management and improvement efforts.
Country experiences provide valuable insights into some practical approaches to developing and validating context-specific QoC indicators that respond to and align with evolving health sector priorities, emerging patient and population needs, disease burdens and programmatic priorities. By leveraging shared experiences, countries can refine their approach and enhance the effectiveness of QoC measurement efforts.
We would hereby like to invite you to submit your contribution based on a set of questions below.
Who are we seeking to hear from?
Individuals or teams with direct experience in developing, validating, or using QoC indicators are invited to share and submit their experience. Contributors may vary by country but in general they include:
• ministry of health officials responsible for health information systems, monitoring and evaluation (M&E), or quality management, within national or subnational health programmes;
• experts involved in developing, testing and implementing QoC indicators in clinical or programmatic settings;
• researchers conducting research on health system performance, indicator development and validation and QoC measurement methodologies;
• implementing partners involved in health service delivery, data collection and quality measurement at the country level.
Instructions for submission https://extranet.who.int/dataformv6/index.php/632929?lang=en https://hlh.who.int/global-call—quality-indicators
